Returns & Exchanges
We want you to be completely satisfied with your Plum & Ashby purchase, which is why we offer a 28-day return window for any unused and unopened items in their original packaging. Please ensure your luxury apothecary products are handled with care to qualify for a full refund or exchange.
Initiate Your Return
Visit our online returns portal with your order number and email address to select the items you wish to send back and receive your unique return authorization.
Prepare Your Package
Carefully pack your items in their original boxes, ensuring all glass bottles and candles are securely cushioned to prevent damage during transit.
Ship to Our Warehouse
Affix the provided shipping label to your parcel and drop it off at your nearest authorized carrier location, keeping your tracking receipt for peace of mind.
Receive Your Refund
Once our team inspects the returned goods, we will process your refund to the original payment method within 5-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing